Are you converting your hot leads? What about your competitors?
To compliment a Call Quality Monitoring program or as a stand-alone program of work, we mystery shop your Contact Centre Sales Teams as ‘hot leads’ according to targeted scenarios developed either with you or provided by us.
We provide recordings of each interaction we make to your business and the evaluation of these sales conversations for full transparency. They are great to help you calibrate and build internal expertise with your Team Leaders, Coaches or own in-house Quality personnel.
Apart from the mystery shopping of your own Contact Centre, we can also run like-for-like comparisons to competitors that you nominate to benchmark your sales customer experience against.
Our competitive benchmarking reviews and insights will let you know where you stand and also reveal the actions needed for individuals and teams to improve so you can achieve your sales and customer experience ambitions.
Not only do you receive full data for every contact made to your business, you also gain this level of insight around every contact made to your competitors for full disclosure.
Our mystery shopping and benchmarking programs are the best in the business but the great news is, they won’t cost you an arm and a leg.
You have the option of paying quarterly or as an annual subscription to this service for a discounted fee. We run competitive benchmarking in all the key service industries including Internet Providers, Banking, Private Health Insurance, General Insurance, Education (e.g. TAFE’s) + others upon request.