Training & Coaching – Pilot Program

2016-12-08T08:14:06+11:00

We had the opportunity to work with an outsource contact centre provider in Australia, who wanted to develop a tailored needs-based sales process for both inbound and outbound sales for one of their clients - a large telecommunications company. The pilot program achieved enormous success and exceeded ROI targets with inbound core conversion [...]

Mystery Shopping – TAFE

2016-12-08T08:14:06+11:00

It’s exciting to be working with one of Victoria’s best known TAFE’s, helping them meet the challenges faced by the changing landscape of higher education, attracting prospective students and inspiring them to study with the institute to enhance their lives. We were commissioned to develop a program that would reach all staff [...]

Call Centre Retention

2016-12-08T08:14:06+11:00

One of our clients needed help retaining customers in the process of discharging their home loans. 5 Degrees developed a program for them that focussed on developing the soft skills of the team when taking customers through a retention process. We enabled the team to focus on the fantastic service they provide [...]

Financial Services – Home Loan Sales

2016-12-08T08:14:06+11:00

Our client wanted to increase the revenue brought in from sales the team managing their direct mortgages. Success! They had a 180% revenue increase in applications for the best single week result in two years. We developed a program specifically for them, using our continuous improvement model. This included classroom training focussing on [...]

Offshore Training

2016-12-08T08:14:06+11:00

One of Australia’s favourite telcos was setting up a new offshore call centre in Manila, with 300+ staff. They had the awesome goal of significantly improving their customer service and the experience they provide to their callers, and needed an induction and leadership training program that embodied the essence and personality of [...]