Mystery Shopping – TAFE

2016-12-08T08:14:06+11:00

It’s exciting to be working with one of Victoria’s best known TAFE’s, helping them meet the challenges faced by the changing landscape of higher education, attracting prospective students and inspiring them to study with the institute to enhance their lives. We were commissioned to develop a program that would reach all staff [...]

Financial Services – Home Loan Sales

2016-12-08T08:14:06+11:00

Our client wanted to increase the revenue brought in from sales the team managing their direct mortgages. Success! They had a 180% revenue increase in applications for the best single week result in two years. We developed a program specifically for them, using our continuous improvement model. This included classroom training focussing on [...]