Mystery Shopping – TAFE

2016-12-08T08:14:06+11:00

It’s exciting to be working with one of Victoria’s best known TAFE’s, helping them meet the challenges faced by the changing landscape of higher education, attracting prospective students and inspiring them to study with the institute to enhance their lives. We were commissioned to develop a program that would reach all staff [...]

Mystery Shopping – Webmail

2016-12-08T08:14:06+11:00

Five Degrees conducted the annual customer experience review across service centres, call centre and webmail channels for Vic Roads. The results for webmail were poor, recording a customer experience result of 58.3%. The results revealed slow response times, inconsistent structure and quality of information, spelling and grammatical errors and no personalised or [...]