Training & Coaching – Pilot Program

2016-12-08T08:14:06+11:00

We had the opportunity to work with an outsource contact centre provider in Australia, who wanted to develop a tailored needs-based sales process for both inbound and outbound sales for one of their clients - a large telecommunications company. The pilot program achieved enormous success and exceeded ROI targets with inbound core conversion [...]

Mystery Shopping – TAFE

2016-12-08T08:14:06+11:00

It’s exciting to be working with one of Victoria’s best known TAFE’s, helping them meet the challenges faced by the changing landscape of higher education, attracting prospective students and inspiring them to study with the institute to enhance their lives. We were commissioned to develop a program that would reach all staff [...]

Offshore Training

2016-12-08T08:14:06+11:00

One of Australia’s favourite telcos was setting up a new offshore call centre in Manila, with 300+ staff. They had the awesome goal of significantly improving their customer service and the experience they provide to their callers, and needed an induction and leadership training program that embodied the essence and personality of [...]