Customer Experience Insights Workshops
2-hour onsite workshops facilitated by our Customer Experience Coach, Simon Blair. In these sessions, Simon will take you through the insights and priority actions needed to improve your customer experience and maximise sales and service outcomes.
With live calls made within the sessions and/or a review of call recordings, the workshops are designed to help deliver a customer perspective on the quality of your sales and service delivery.
By stepping out of your internal, operational mindset, you can see things with clarity from the other side of the fence and start to truly appreciate the missed opportunities and latent strengths that exist within your frontline teams.
The outcomes of these sessions is a shift to a customer centric mindset and taking away a set of specific, practical actions you can start to immediately address within your operation. These sessions will provide the clarity, confidence and priority actions required to avoid mediocrity and achieve great business outcomes.