The 5 Degrees of Customer Experience

Simon Blair reveals the 5 core competencies for sales & customer service delivery that drive advocacy, first contact resolution & sales success. If you're looking for assistance in measuring, coaching and training your staff or your own customer objection handling process, we can help you! Click here for details.

By | February 6th, 2016|Blog, CX Conversations, Insight, vlog|0 Comments

Sales Masterclass – Needs Discovery

Simon Blair reveals the key purpose and methods of effective needs discovery in order to maximise sales outcomes. If you're looking for assistance in measuring, coaching and training your staff or your own customer objection handling process, we can help you! Click here for details.

By | February 6th, 2016|Blog, CX Conversations, Insight, vlog|0 Comments

Sales Masterclass – Managing Customer Expectations

Simon reveals the method to manage a customer's expectations as a critical sales step to transition from the start of an interaction into the needs discovery process. If you're looking for assistance in measuring, coaching and training your staff or your own customer objection handling process, we can help you! Click here for [...]

By | February 6th, 2016|Blog, CX Conversations, Insight, vlog|0 Comments

Managing customer objections

In his latest vlog, Simon Blair reveals a 2-step method for managing customer objections and concerns. If you're looking for assistance in measuring, coaching and training your staff or your own customer objection handling process, we can help you! Click here for details.

By | February 6th, 2016|Blog, CX Conversations, Insight, vlog|0 Comments