Simon talks about the importance of listening to your customer conversations.
Conversation Listening Strategy
About the Author: Simon Blair
Simon is a contact centre and customer experience expert with over 20 years experience in transforming culture, operations and performance across many of Australia’s leading service companies. His expertise is in developing customer experience measurement models and driving business transformation centred around strong coaching culture. He has a great passion and ability to influence a consumer psychology and to coach the skills that deliver great customer experience and workplace culture, and has proven the link between positive customer experience and required business outcomes.