Meet Simon Blair, Australia’s #1 Customer Experience Coach

For more than 23 years, Simon has been a leader in developing and implementing continuous improvement programs for those at the front line of Australian sales and customer service.

His pragmatic approach with customer contact personnel and management groups has led to the transformation of culture and performance across a myriad of industries and operations.

As the co-founder and a director of 5 Degrees since 2009, for the last 11 years Simon has been helping his long-term clients develop and execute tailored programs of work to effectively measure, coach and train the competencies and behaviours needed to deliver exceptional customer experience and business outcomes.