A little bit about us


Call Quality Assessment, Email Reviews, Mystery Shopping, Sales Effectiveness Benchmarking


Sales, Customer Service, Complaint Handling, Coaching, Train-the-Trainer & Call Quality Assessment


On-the-job & remote telephone coaching of frontline staff, team leaders, coaches, quality & training personnel

What others are saying:

“If you want to improve your sales teams’ performance and build an engaging, supportive coaching environment, 5 Degrees will get you there.  Simon’s insights will motivate and guide your leaders and sales teams with structured, practical processes that can be adapted to any sales or service organisation. It’s a brilliant and motivating model where mediocrity is challenged and opportunities created. It works!”

Roseanne Schmalfuss
RACT General Manager, Member Services

“Simon’s five core competencies for Contact Centre sales are intuitively correct and have been proven to deliver results. Developed after more than 20 years of working for and with a diverse set of Contact Centres, they are a fantastic way of transforming your internal culture and your external Customer Experience.”

Ben Motteram
CXpert – Principal

Download Simon’s Free Contact Centre Sales Blueprint

The Essential Contact Centre Sales Blueprint

Simon’s e-book ‘The Essential Contact Centre Sales Blueprint’ is available for free download by clicking the e-book image.

If you wish to convert a heap more sales than you do currently, and create incredible outcomes for customers and your Contact Centre staff, you will learn what you need to do within its pages.

It’s all achievable through reading and implementing the specific actions revealed in each of the 5 core methods revealed.

Unlock the potential of your Contact Centre and make a difference to your business, people and career.

Download from our free resources page.

Clients we’ve worked with

Vic Roads
Virgin Mobile
ING Direct
Hunter TAFE
Guild Insurance

Please get in touch!


  • you want yourself and your business to shine
  • you know where you want to be and you want support to get there
  • you have the feeling there has to be an easier way


  • the quickest and easiest way to get the ball rolling is to send Simon an email at:


    He’ll get back to you within 24 hours.

  • you can also give him a call on:

    0407 002 113


  • Get to know us better, check us out here:
EBook Cover
Download from our free resources page.