Current clients and others we’ve worked with:

What our clients say:

I thought I would let you know that it is the most outstanding Customer Service course I have ever done ,from the video’s ,to role play and general interaction Simon and Michael were professional with fun ….great work guys….Thanks
Jenny, Hunter TAFE Staff Member
Simon & Ellen, we feel very privileged to have worked with you both, as you are clearly the experts in customer service, and we hope that in future we will have the opportunity to work together again.
Quality Officer, HSBC
Thanks for the patience. Truly appreciate your help and your efforts.
Staff Member, Holmesglen
This continues a great start to the year, and keeps us well on track to achieve our teams’ objectives for the year. I know most of you have spent some time recently in coaching sessions with 5 Degrees, and it’s great to see this effort start to flow through into your results… please continue to make the most of these opportunities.
Head of Mortgage Direct Sales

Recently on the blog:

The 5 Degrees of Customer Experience

February 6th, 2016|0 Comments

Simon Blair reveals the 5 core competencies for sales & customer service delivery that drive advocacy, first contact resolution & sales success. If you're looking for assistance in measuring, coaching and training your [...]

Sales Masterclass – Needs Discovery

February 6th, 2016|0 Comments

Simon Blair reveals the key purpose and methods of effective needs discovery in order to maximise sales outcomes. If you're looking for assistance in measuring, coaching and training your staff or your own [...]

Sales Masterclass – Managing Customer Expectations

February 6th, 2016|0 Comments

Simon reveals the method to manage a customer's expectations as a critical sales step to transition from the start of an interaction into the needs discovery process. If you're looking for assistance in [...]

Conversation Listening Strategy

February 6th, 2016|0 Comments

Simon talks about the importance of listening to your customer conversations. If you're looking for assistance in measuring, coaching and training your staff or your own customer objection handling process, we can help [...]