A little bit about us


Call Quality Assessment, Email Reviews, Mystery Shopping, Sales Effectiveness Benchmarking


Sales, Customer Service, Complaint Handling, Coaching, Train-the-Trainer & Call Quality Assessment


On-the-job & remote telephone coaching of frontline staff, team leaders, coaches, quality & training personnel

What others are saying:

“If you want to improve your sales teams’ performance and build an engaging, supportive coaching environment, 5 Degrees will get you there.  Simon’s insights will motivate and guide your leaders and sales teams with structured, practical processes that can be adapted to any sales or service organisation. It’s a brilliant and motivating model where mediocrity is challenged and opportunities created. It works!”

Roseanne Schmalfuss
RACT General Manager, Member Services

“Simon’s five core competencies for Contact Centre sales are intuitively correct and have been proven to deliver results. Developed after more than 20 years of working for and with a diverse set of Contact Centres, they are a fantastic way of transforming your internal culture and your external Customer Experience.”

Ben Motteram
CXpert – Principal

Download Simon’s Free Contact Centre Sales Blueprint

Simon’s e-book ‘The Essential Contact Centre Sales Blueprint’ is available for free download by clicking the e-book image.

If you wish to convert a heap more sales than you do currently, and create incredible outcomes for customers and your Contact Centre staff, you will learn what you need to do within it’s pages.

It’s all achievable through reading and implementing the specific actions revealed in each of the 5 core methods revealed.

So unlock the potential of your Contact Centre and make a difference to your business, people and career.

Clients we’ve worked with

Vic Roads
Virgin Mobile
ING Direct
Hunter TAFE
Guild Insurance


For an open conversation to discuss your current challenges and how you can measure and improve your sales and customer service effectiveness, give Simon a call on:

0407 002 113

or email him at



EBook Cover
Download Your Free Blueprint Here